Overview of Services
Customer Service: We tailor our services to ensure that customer satisfaction is the end result 100% of the time. It’s about retention, saving the sale, up-selling and cross-selling, and providing quality service.
Customer Acquisition: Whether it’s inbound or outbound, direct to consumer or business to business, the members of our dedicated sales team are experts in generating not only sales but happy customers that will drive additional revenue to your bottom line.
E-Communications: Our commitment to customer engagement means that communication through e-mail, chat, and social media mantains the same level of importance as a traditional phone call.
Business Process Outsourcing: There are dozens of moving parts in a campaign, from chargeback management to back office support to returns and exchanges. Argo provides solutions for all your needs.
- 24/7/365 Support
- Expertly trained humans building real customer relationships
- Over 80% of calls answered within 30 seconds or less
- Same day email response time / Instantaneous live chat response
- State-of-the-art telephony
- Real-time metrics
- Aggressive quality assurance system
- Focus on retention and acquisition